Return Policy

Mei Er Trading Corp
service@zemkoz.com

We want customers to feel comfortable shopping with Zemkoz™ and to have a clear understanding of our return approach.
If an item arrives with a noticeable issue or does not match the basic product listing, customers may contact us for review.
Zemkoz™ is operated by Mei Er Trading Corp.
To help us assess a request, please send your order reference, the item name, and a short explanation of the issue.
In some cases, photos may be requested to confirm the condition of the product and speed up the review process.
Returned items should be in a suitable condition for review and should not show avoidable misuse, heavy wear, or intentional damage.
Requests are considered individually, and eligibility may depend on the product condition, the nature of the concern, and whether the request was made within a reasonable time after delivery.
Please wait for return guidance before sending any item back.
Our aim is to provide a fair and practical resolution whenever support is needed.
Contact Mei Er Trading Corp at service@zemkoz.com.